Energy Efficient Lighting

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Sales Hotline

0208-540-8287

Returns Policy:

Warranty Claims on Defective Goods:

Manufacturer warranty lengths are specified on the product listings, and vary by manufacturer, generally from 3 to 7yrs. Warranty commences from date of delivery of goods.

Proof of purchase is required for all claims.

In the unlikely event that goods are, or become, defective within this warranty period, you should inform us as soon as possible after delivery and state your invoice number.

We will ask you to return the Goods to us at our cost (second class postage only) and once we have checked that the Goods are faulty, we will: provide you with a full or partial refund; replace the Goods; or repair the Goods in accordance with the Terms of Sale.

Products will be replaced with the like-for-like current model of the day if the original model is no longer available.

These terms will also apply to any repaired or replacement Goods we supply to you.

* Special Conditions for Philips MasterLED lamps warranty: The warranty period is based on a burning behaviour of max. 4000 hrs/year. Purchaser shall not rely upon any other information or documentation. This warranty only covers Products applied within their “intended‟ or “normal use‟ as defined by: Operating conditions are in accordance with the information on the Products and its packaging; AND ambient temperature never exceeds the operating temperature range -20degC to +45degC; AND relative humidity in the installation never exceeds 80% RH, or never exceeds the IP rating of the Product if any is provided; AND Products are operated in an open luminaire, with minimum 10mm air around the body of the Products; AND Products are not subjected to more than total of 20,000 fast switches (time between “on‟ and “off‟ is less than 10minutes); AND The electrical installation in which the Product operates is not subjected to voltage fluctuations in a range exceeding 230V +/- 10%.


Return of Goods, other than Warranty Claims:

Non-Clearance range stock lamps and bulbs may be returned to Novel Energy Lighting Ltd. at any time up to 30 days from time of order. Customer is responsible for return shipping (we recommend a tracked method). Fittings and luminaires are non-refundable, unless written confirmation is received from Novel Energy Lighting, and this will incur a 20% restocking fee. We cannot accept discount clearance models back, sorry (unless faulty). Please make sure the lamp is right for you before buying.

A credit will be raised (less the cost of any shipping) provided that the goods arrive unused and undamaged in original packaging and re-saleable (new) condition (products may of course be fit-tested, but must be immediately removed and replaced into original packaging if they dont meet needs). We urge customers to return products wrapped carefully in multiple layers of bubble to ensure safe transit. Refunds will not be provided where the product or original manufacturer packaging is aesthetically damaged (e.g. scratches on products, or crumpled or water stained boxes etc)

Returns must be arranged in advance with our Sales Team (sales@novelenergylighting.com) who will issue the appropriate paperwork to ensure full traceability of the products returned.