Novel Energy Lighting Ltd will honour the terms of the standard manufacturers warranties for lamps, tubes, and fittings sold on this site. We will act as the direct point of contact for all customer warranty claims.
For Philips products, this policy is applicable only to Philips branded professional LED lamps (‘Products’) purchased as from February 2013 within Europe.
This warranty policy is subject to the provisions as set forth herein and is subject to the terms and conditions as provided on the Philips Professional Lamps website  or as specified here (hereinafter: “Warranty Terms and Conditions”). This warranty policy applies to all Philips MasterLED lamps purchased through the Novel Energy Lighting website.
A. Warranty period
Megaman: 3 year warranty on all lamps and bulbs.
Heathfield: 3 year warranty on all LED tubes, 5 year warranty on GU10s and MR16s
Philips: Subject to the provisions as set forth in the Warranty Terms and Conditions and as set forth hereunder, Purchaser receives the warranty for the applicable period expressed in years or hours, whatever comes first, as described in table 1 hereunder.
|LED Lamps Warranty
MR16, GU10, AR111, LEDtube
Bulb, Candle, PAR
Bulb, Candle, MR16, other GU10
GU10 2-20 W
Table 1: Warranty period for Philips LED lamps
B. Special Conditions
The warranty period starts on the date of invoice
The warranty period is based on years or hours, whatever comes first, at ambient temperature of 25 °C with 10 mm spacing
By default, Purchaser receives above mentioned ‘standard warranty’. On request, an ‘extended warranty’ or ‘customized project warranty’ can be agreed upon after evaluation of the specific application conditions
Purchaser shall not rely upon any other information or documentation.
This warranty only covers Products applied within their "intended" or "normal use" as defined by:
Operating conditions are in accordance with the information on the Products and its packaging; AND
Ambient temperature never exceeds the operating temperature range -20 ˚C to +30 ˚C (for LED tubes: -30 ˚C to + 45 ˚C); AND
Relative humidity in the installation never exceeds 80% RH, or never exceeds the IP rating of the Product, if any, is provided; AND
Products are operated in an open luminaire (and closed luminaire for LED tubes), with minimum 10 mm air around the body of the Products; AND
Products are not subjected to more than a total of 50,000 switching cycles (with a switching cycle defined as 30 seconds ‘on’ and 30 seconds ‘off’); AND
The electrical installation in which the Product operates is not subjected to voltage fluctuations in a range exceeding 230 V +/- 10%
C. Summary Warranty Terms and Conditions (non-exhaustive)
This warranty policy is valid only for products sold in Europe. In other regions, other conditions may apply.
Products have been purchased directly from a Philips (sales) organisation.
Proof of purchase is available for inspection by Philips.
Products have been properly installed and operated in accordance with the manufacturer’s instructions.
Adequate records of operating history are available for inspection by Philips.
A Philips representative will have access to the defective Products. If the Products or other parts become suspect, the representative shall have the right to invite other manufacturers’ representatives to evaluate the lighting systems.
Labour costs for (de-)installation of the Products are not covered under this warranty